Return & Exchange Policy - Leather Get

At Leather Get, customer satisfaction is our priority, If you are not completely satisfied with your purchase, you may request a return under the terms outlined below.

Return Eligibility

✔️ We offer a 30-day return window from the date of delivery.

✔️ items must be unused, in original, unworn, and undamaged condition.

✔️ Returns must include all original packaging (bags,tags,accessories, etc.)

Non Returnable items

✔️ Clearance items

✔️ Personalized/custom-made items

Return Process

Contact support at support@leatherget.com with your order number & return reason.

• Ship your return parcel

• Return Address: Ship to our USA warehouse (700 S, Bowser Rd, Richardson, 75081, TX, USA.)

Damaged OR Defective Items

Email support@leatherget.com

Please report damaged or defective items within 48 hours of delivery to support@leatherget.com

Refund Process

• Refunds are processed back to the original payment method after return.

• Once received, refunds are processed within 10 business days.

• We do not charge any restocking fees for returned items.

• Return label is customer's responsibility

NOTE: Initial shipping fees are non-refundable.

Return Shipping Cost

Customers are responsible for the return shipping cost unless the return is due to damage, defect, or order fulfillment error.

RETURNS FOR SIZE ISSUES

We strongly encourage customers to consult our size chart carefully before placing an order to ensure a perfect fit. If a size issue occurs due to an error on our part, we will gladly accept the return or exchange. If the size ordered was correct according to the order details but does not fit, please contact our support team to discuss exchange options.

Customer Responsibility

• Customer are responsible for selecting the correct size before placing an order

• Customer must provide accurate shipping details at checkout

• Customer must contact us before sending any return

Order Cancellations

• Orders can be cancelled within 48 hours for a full refund

• After 48 hours, cancellation requests may not be guaranteed as orders enter processing.

• Once an order has been shipped, it cannot be cancelled. Customers may request a return after delivery according to our Return Policy.

Unresponsive Customers

• If we do not receive required confirmation or information from the customer within 7-10 business days, the order may be placed on hold or cancelled.

• If an order is cancelled due to lack of required information before production or shipment, a refund will be issued minus any non-recoverable processing or production costs (if applicable).

• If the order has already entered production or has been shipped, cancellation may not be possible. Customers may request a return after delivery according to our Return Policy

Delivery Confirmation/ Response

• Customers are responsible for responding to delivery attempts by the courier

• If a parcel is returned due to failed delivery attempts or incorrect address provided by the customer, re-shipping charges may apply.

• If the parcel is returned to us due to a customer non-response, a refund may be issued excluding shipping and handling costs.

Custom Duties & Regional Charges

• International shipments specifically to the UK, USA, and CANADA may be subject to customs duty, taxes, or import fees determined by the destination country.

• These charges are set by local customs authorities and are the responsibility of the customer.

• We do not control or estimate customs fees in advance.

• If a shipment is returned due to unpaid customs duties or refused by the recipient, the order may be eligible for a refund minus original shipping costs and any return shipping charges incurred.

• We recommend customers check their local customs regulations before placing an order.